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Friday, July 17, 2009
When opening New Messages to be sent, you may get the following error:

"One or More ActiveX controls could not be displayed because either:

1) Your current security settings prohibit running ActiveX controls on this
page, or
2) You have blocked a publisher of one of the controls.

As a result, the page may not display correctly."

This is usually fixed by going to Tools > Options > Mail Format and choosing to Use Word as your email editor.

Friday, July 17, 2009 2:57:45 AM (Central Standard Time, UTC-06:00) | Comments [1] | KnowledgeBaseArticles#

I recently had problems with Windows Vista locking the local domain user account when it was connected to another domain's VPN for a period of time. 


This is a method to solve this issue:

 

1. Locate the .pbk file that contains the entry that you dial. To do so, click Start, type *.pbk in the Research Bar, and then press Enter.

             (This file is probably in C:\Users\<USERNAME>\AppData\Roaming\Microsoft\Network\Connections\Pbk)

2. Open the file in Notepad.

3. Locate the following entry: UseRasCredentials=1

4. Modify the entry to the following: UseRasCredentials=0

5. On the File menu, click Save, and the click Exit.

 


Friday, July 17, 2009 2:24:51 AM (Central Standard Time, UTC-06:00) | Comments [2] | KnowledgeBaseArticles#
Wednesday, July 15, 2009

Adding and Replacing Parts

Dell™ Inspiron™ 6400/E1505 Owner's Manual

  Before You Begin

  Optical Drive

  Hard Drive

  Memory

  Modem

  Hinge Cover

  Keyboard

  Wireless Mini-Card

  Coin-Cell Battery

  Display

  Internal Card With Bluetooth® Wireless Technology



Before You Begin

This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist:

  • You have performed the steps in "Turning Off Your Computer" and "Before Working Inside Your Computer" (see Before Working Inside Your Computer).

  • You have read the safety information in your Dell™ Product Information Guide.

  • A component can be replaced—or if purchased separately—installed by performing the removal procedure in reverse order.

Recommended Tools

The procedures in this document may require the following tools:

  • Small flat-blade screwdriver

  • Phillips screwdriver

  • Small plastic scribe

  • Flash BIOS update (see the Dell Support website at support.dell.com)

Turning Off Your Computer

NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn off your computer.
  1. Shut down the operating system:

    1. Save and close any open files, exit any open programs, click the Start button, and then click Turn Off Computer.

    1. In the Turn off computer window, click Turn off.

The computer turns off after the operating system shutdown process finishes.

  1. Ensure that the computer and any attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for several seconds until the computer turns off.

Before Working Inside Your Computer

Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.
NOTICE: To help prevent damage to the computer, perform the following steps before you begin working inside the computer.
  1. Ensure that the work surface is flat and clean to prevent the computer cover from being scratched.

  2. Turn off your computer. See Turning Off Your Computer.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
  1. Disconnect any telephone or network cables from the computer.

NOTICE: To help prevent damage to the system board, you must remove the battery from the battery bay before you service the computer.
NOTE: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use other batteries designed for other Dell computers.
  1. Disconnect your computer and all attached devices from their electrical outlets, slide and hold the battery-bay latch release on the bottom of the computer, and then lift the battery from the bay.

1

battery-bay latch release

2

battery

 

 

  1. Remove the optical drive, if installed, from the optical drive bay. See Optical Drive.

  2. Press the power button to ground the system board.

  3. Remove any installed cards from the ExpressCard slot (see Removing an ExpressCard or Blank) and the 5-in-1 media memory card reader (see Removing a Media Memory Card).

  4. Close the display and turn the computer upside down on a flat work surface.

  5. Remove the hard drive (see Hard Drive).


Optical Drive

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
  1. Turn the computer over.

  2. Remove the optical-drive security screw.

  3. Insert a scribe into the notch and push it to the side to release the drive from the bay.

  4. Slide the drive out of the bay.

1

optical drive

2

optical-drive security screw

3

notch


Hard Drive

CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal housing of the hard drive.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTICE: To prevent data loss, turn off your computer (see Turning Off Your Computer) before removing the hard drive. Do not remove the hard drive while the computer is on, in standby mode, or in hibernate mode.
NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive.
NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell.
NOTE: If you are installing a hard drive from a source other than Dell, you need to install an operating system, drivers, and utilities on the new hard drive. See Restoring Your Operating System and Reinstalling Drivers and Utilities.

To replace the hard drive in the hard drive bay:

  1. Follow the procedures in Before You Begin.

  2. Turn the computer over, and remove the hard drive screws.

1

screws (2)

2

hard drive

 

 

NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting Against Electrostatic Discharge" in the Product Information Guide.
  1. Slide the hard drive out of the computer.

  2. Remove the new drive from its packaging.

Save the original packaging for storing or shipping the hard drive.

NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may damage the connector.
  1. Slide the hard drive into the bay until it is fully seated.

  2. Replace and tighten the screws.

  3. Install the operating system for your computer. See Restoring Your Operating System.

  4. Install the drivers and utilities for your computer. See Reinstalling Drivers and Utilities.

Returning a Hard Drive to Dell

Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit.

1

foam packaging

2

hard drive

 

 


Memory

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

You can increase your computer memory by installing memory modules on the system board. See Specifications for information on the memory supported by your computer. Install only memory modules that are intended for your computer.

NOTE: Memory modules purchased from Dell are covered under your computer warranty.
  1. Follow the procedures in Before You Begin.

  2. Turn the computer over, loosen the captive screws on the memory module cover, and then remove the memory module cover.

NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).
  1. If you are replacing a memory module, remove the existing module:

    1. Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up.

    1. Remove the module from the connector.

1

memory module

2

securing clips
(2 per connector)

NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure.
  1. Ground yourself and install the new memory module:

    1. Align the notch in the module edge connector with the tab in the connector slot.

    1. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place. If you do not feel the click, remove the module and reinstall it.

1

notch

2

tab

  1. Replace the memory module cover.

NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer.
  1. Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet.

  2. Reinstall the hard drive. See Hard Drive.

  3. Turn on the computer.

As the computer boots, it detects the additional memory and automatically updates the system configuration information.

To confirm the amount of memory installed in the computer, click the Start button, click Help and Support, and then click Dell System Information.


Modem

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

If you ordered the optional modem at the same time that you ordered your computer, the modem is already installed.

  1. Follow the procedures in Before You Begin.

  2. Turn the computer over, loosen the captive screws on the modem cover, and then remove the modem cover.

  1. Remove the existing modem:

    1. Remove the screw securing the modem to the system board, and set it aside.

    1. Pull straight up on the attached pull-tab to lift the modem out of its connector on the system board, and disconnect the modem cable.

1

modem screw

2

modem pull-tab

3

modem connector on system board

4

modem

5

modem cable

 

 

  1. Install the replacement modem:

    1. Connect the modem cable to the modem.

NOTICE: The connector is keyed to ensure correct insertion. If you feel resistance, check the connector and realign the card.
    1. Align the modem with the screw holes and press the modem down into the connector on the system board.

    2. Replace the screw that secures the modem to the system board.

  1. Replace the modem cover.


Hinge Cover

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).
NOTICE: To help prevent damage to the system board, you must remove the battery from the battery bay before you begin working inside the computer.
  1. Follow the procedures in Before You Begin.

  2. Remove the hinge cover.:

    1. Open the display all the way (180 degrees) so that it lies flat against your work surface.

NOTICE: To avoid damage to the hinge cover, do not lift the cover on both sides simultaneously.
    1. Insert a scribe into the indent to lift the hinge cover on the right side.

    2. Ease the hinge cover up, moving from right to left, and remove it.

NOTE: When replacing the hinge cover, first insert the left edge and then press from left to right until the cover snaps into place.

1

hinge cover

2

scribe

 

 


Keyboard

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).
NOTICE: To help prevent damage to the system board, you must remove the battery from the battery bay before you begin working inside the computer.
  1. Follow the procedures in Before You Begin.

  2. Open the display.

  3. Remove the hinge cover. See Hinge Cover.

  4. Remove the keyboard:

    1. Remove the two screws at the top of the keyboard.

NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be careful when removing and handling the keyboard.
    1. Lift the keyboard only enough to hold it up and slightly forward to allow access to the keyboard connector.

    2. To release the keyboard cable from the keyboard connector on the system board, rotate the plastic bar on the keyboard connector to the front of the computer.

1

screws (2)

2

keyboard cable

3

plastic bar on keyboard connector

4

tabs

5

keyboard

 

 

NOTICE: To avoid scratching the palm rest when replacing the keyboard, hook the tabs along the front edge of the keyboard into the palm rest, and then press on the right edge near the top to snap the keyboard into place before replacing the two screws.

Wireless Mini-Card

If you ordered a Mini-Card with your computer, the card is already installed.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTICE: To help prevent damage to the system board, you must remove the battery from the battery bay before you begin working inside the computer.
  1. Follow the procedures in Before You Begin.

  2. Remove the hinge cover. See Hinge Cover.

  3. Remove the keyboard. See Keyboard.

  4. If a Mini-Card is not already installed, go to step 5. If you are replacing a Mini-Card, remove the existing card:

    1. Disconnect the two antenna cables from the Mini-Card.

1

Mini-Card

2

antenna cables (2)

3

antenna cable connectors (2)

    1. Release the Mini-Card by pushing the metal securing tabs toward the back of the computer until the card pops up slightly.

    2. Lift the Mini-Card out of its system board connector.

1

system board connector

2

Mini-Card

3

metal securing tabs (2)

NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors on the card and on the system board, and realign the card.
  1. Install the replacement Mini-Card:

    1. Insert the Mini-Card connector into the system board connector at a 45-degree angle, and then press the other end of the Mini-Card down into the securing tabs until the card clicks into place.

NOTICE: To avoid damage to the Mini-Card, never place cables under the card.
    1. Connect the two antenna cables to the Mini-Card (black cable to the connector labeled "aux" and the white cable to the connector labeled "main").

1

system board connector

2

antenna cables (2)

3

antenna cable connectors (2)


Coin-Cell Battery

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).
NOTICE: To help prevent damage to the system board, you must remove the battery from the battery bay before you begin working inside the computer.
  1. Follow the procedures in Before You Begin.

  2. Remove the hinge cover. See Hinge Cover.

  3. Remove the keyboard. See Keyboard.

  4. Insert a plastic scribe into the guide on the side of the coin-cell battery compartment, and pop the battery out.

When you replace the battery, insert it at a 30-degree angle under the clip with the positive (identified by a plus [+] symbol) side up, and then push it into place.


Display

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).
NOTICE: To help prevent damage to the system board, you must remove the battery from the battery bay before you begin working inside the computer.
  1. Follow the procedures in Before You Begin.

  2. Remove the hinge cover. See Hinge Cover.

  3. Remove the six screws securing the display (two on the top, two on the bottom, and two on the back).

  4. Disconnect the antenna cables from the Mini-Card.

  5. Loosen the captive grounding-wire screw.

  6. Disconnect the display cable, using the pull-tab.

  7. Dislodge the display cable from the display cable channel.

1

screws (6)

2

display cable

3

display cable pull-tab

4

grounding-wire screw

5

antenna cables

6

standby switch

7

display cable connector on system board

8

display cable channel

 

 

  1. Lift the display up and away from the computer.

NOTICE: The standby switch is fragile and easily broken. Avoid knocking the switch when removing and replacing the display.

When you replace the display, ensure that the display cable is lying flat in the display cable channel and securely tucked underneath the tabs.

Also, ensure that the antenna cables are not twisted and that they are lying flat in the antenna cable clip.


Internal Card With Bluetooth® Wireless Technology

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).
NOTICE: To help prevent damage to the system board, you must remove the battery from the battery bay before you begin working inside the computer.

If you ordered a card with Bluetooth wireless technology with your computer, it is already installed.

  1. Follow the procedures in Before You Begin.

  2. If you have not already removed the battery, do so now.

Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay.

  1. Open the card door and remove it from the computer.

  2. Pull the card out of the compartment so that you can disconnect the card from its cable and remove it from the computer.

  3. To replace the card, connect the card to the cable and then carefully insert it into the compartment.

  4. Replace the card door by inserting the small center tab into the notch at the base of the compartment and snapping the card into place.

1

card door

2

cable

3

card

Wednesday, July 15, 2009 12:11:05 PM (Central Standard Time, UTC-06:00) | Comments [1] | Dell Laptop Repair | KnowledgeBaseArticles | Laptop Repair#
Thursday, July 09, 2009
Symptom:
 
You see a preview or scanning progress of your scan but the image never shows up in PaperPort 10 or 11.
 
Cause:
 
The default "My Documents" folder has been removed from the PaperPort Folder Manager and another folder is now set as the default but the OneTouch software is not recognizing the new default folder.
 
Solution:
 
Follow the instructions listed below to download and run a utility that will resolve this issue with OneTouch:
  1. Turn off your scanner.
  2. Click here then select "Save" when prompted to download the utility.
  3. Click on the Desktop button in the Save As window then click on "Save" to save the utility to your Windows Desktop for easy access.
  4. Close all open windows so you are looking at your Windows Desktop.
  5. Find the utility you saved in Step 2 called "OT_Target_Folder_Fix" and double-click on it.
  6. The utility will run, then close.
  7. Power the scanner back on.
  8. You may need to choose a different target folder after running the utility.
  9. Proceed to scan from OneTouch.
If you are still experiencing problems after running the first utility, please download and run the utility below.
Note: This utility must be downloaded first.
  1. Turn off your scanner and close PaperPort.
  2. Click here then select "Save" when prompted to download the utility.
  3. Close all open windows so you are looking at your Windows Desktop.
  4. Find the utility you saved in Step 2 called "OTtoPaperPortLinkFix.exe" and double-click on it.
    • Note: Vista users, right click on "OTtoPaperPortLinkFix.exe" and select "Run as administrator"
  5. Once the utility opens, click 'Repair'.
    • If you have not closed PaperPort and turned off or unplugged your scanner, you will be prompted to do so at this time.
  6. Once the repair is complete, click 'Close'.
  7. You may need to choose a different target folder after running the utility.
  8. Proceed to scan from OneTouch.

Thursday, July 09, 2009 8:38:34 AM (Central Standard Time, UTC-06:00) | Comments [3] | KnowledgeBaseArticles#
Wednesday, July 08, 2009
This is an excellent article from Ian Paul of PC World regarding the new Chrome OS.  I especially like his comments about a virus-free OS: 

The big news this morning is Google's Chrome OS: a Linux-based operating system designed specifically for getting to the Web and Web apps faster. If that sounds familiar, that's because Google's Web browser, Chrome, was built around the same idea of rendering Web pages and Web applications faster and better than traditional browsers. Those claims have since been put to the test, and the results for Chrome have so far been mixed.

So will Google Chrome OS be any better? Is it going to be a useful alternative or just another way for Google to pull more people into Google's suite of online products like Google Docs, Gmail, Google Calendar and Google Reader?

There are still a lot of questions out there about this new OS, but here are the top five questions on my mind.

Is Google Chrome OS really practical for anything more powerful than a Mobile Internet Device (MID)?

When I first read Google's announcement for Chrome OS, two products immediately came to mind: Crunchpad and the rumored Apple tablet. To be honest MIDs are the only plausible reason I can see for wanting to use this OS. Google says Chrome OS is designed "to be fast and lightweight, to start up and get you onto the web in a few seconds." The company also says that for applications "the web is the platform" not the OS. In other words, this OS isn't for running Microsoft Word or other desktop apps.

That's a problem in my view. Sure Google Docs is a great application for typing up a basic document, but it is far from the powerful tool that Microsoft Word is. So while Google says this OS is ideal for netbooks, I don't see why you would want to handicap yourself by using a less-functional OS on a piece of hardware--like a netbook--that has a nearly full-sized keyboard and a good processor. Google also says the OS can be used on desktops, which could be ideal for a public Internet terminal, but for the home user? Forget it. The only plausible use I can see for Chrome OS on your home computer would be under a dual-boot scenario to get on the Web quickly without waiting for Windows or OS X to startup. That's a similar scenario another cloud operating system, Good OS, was also envisioned for.

Will Chrome OS keep Microsoft up at night?

Don't make me laugh. Chrome OS is about as much a threat to Microsoft as a mosquito is to a bear--assuming the mosquito doesn't have Malaria that is. It's hard to envision Chrome OS significantly impacting a full-featured OS like Windows. Microsoft and Google aren't even on the same page when it comes to defining a cloud OS so they're unlikely to compete in that arena either.

Microsoft's cloud OS, Azure, is a "scalable hosting environment on which developers can build and host their applications." In other words, Azure runs on servers not home PCs, and is a tool for businesses that want to build Web applications and services. Google, on the other hand, is advocating Chrome OS as a solution for the home computer.

Google says virus free. Really?

Here we go again with another company building the myth of a virus-free operating system. The fact is you just can't build an operating system that is fully immune to malware and viruses. Yeah, yeah, I know you've owned a Mac for the last 10 years and have never had one virus, but when you owned a Windows machine it was always down for maintenance.

We've all heard that story, and we all know about the Mac vs. PC security argument. Believe it or not there are Mac viruses out there; it's just that Mac malware is so scarce that it's highly unlikely you'll ever come across one, but a Mac is far from being perfectly secure. Don't forget that Safari running on a Mac was the first Web browser to go down at this year's PWN2OWN competition at CanSecWest. The truth is a computer's security is primarily dependent on a security conscious operator (you) and a hacker's reluctance to discover security compromises for that machine.

The same principle will apply to the Chrome OS. It's highly unlikely we'll see viruses for the new OS since it will start out as a such a niche product anyway. However, if Google's new operating system somehow gains widespread appeal, you can bet on seeing viruses and other malware tailor made for Chrome OS.

Will Chrome OS-powered devices be cheaper?

If Android is any guide, I'm not sure we'll see Chrome OS devices being that much cheaper. I can imagine we'll see netbooks and MIDs with 3G or 4G capability, making it a perfect fit for carriers looking to branch out beyond cell phones. So you're likely to find subsidized Chrome OS devices, that are in fact cheaper.

But if you buy a device straight out, how much cheaper will it be compared to a Windows machine? Google will probably make Chrome OS available to hardware makers in a similar method to its Android platform for mobile phones, which means it will be free with some subtle restrictions based on the licensing agreement between Google and the manufacturer.

But if Android is free how do you explain the fact that Android devices have such high full retail prices? To give you an idea of the difference consider that the out-of-contract retail price for the Android-powered G1 $399.99, while the recently released Windows-powered Samsung Jack costs $349.99. For fifty dollars less, the Jack has arguably greater functionality than the G1, and you get a maximum of 16 GB of expandable storage, versus the G1's 8 GB. As for the newest Android-powered phone, the myTouch 3G, I expect it to have a comparable or even higher no-contract price than the G1, but we won't know for sure until the myTouch launches later this summer.

It may not be entirely fair to judge the cost of Chrome OS based on Android prices, but I'm just saying there's no guarantee that Google-powered devices will be cheaper than their Windows counterparts.

Will you be able to download Chrome OS like you would any other Linux build?

Common sense says yes, but notice that Google didn't mention anything in their announcement about downloading Chrome OS straight from their site. Google's blog post focused primarily on making Chrome OS available through third-party manufacturers. I'll take a pass on this one until Google makes their intentions clearer.

Chrome OS must search for a niche

Google's announcement is very interesting, and Chrome OS is another indication that Internet-focused devices are becoming more important to hardware and software developers. That being said, I'm still not convinced the world is ready to jettison their desktop-centric computers and reach for the clouds. I guess we'll know for sure when the first Chrome OS devices hit the market in the second half of 2010.

Connect with Ian Paul on Twitter (@ianpaul).


(http://www.pcworld.com/article/168039/five_questions_about_google_chrome_os.html)

Wednesday, July 08, 2009 7:44:37 AM (Central Standard Time, UTC-06:00) | Comments [3] | New Technology#
Thursday, July 02, 2009

In my case, the Microsoft Windows Update web server SSL cert was untrusted due to a missing root CA cert.
GTE CyberTrust Global Root cert was not installed. (It needed to be in the Trusted Root Certificates store)
Rather than mess with the individual missing certificates, I decided to directly download the current (July 2008 CAs).
I bypassed windows update and download the current certificates directly based on this KB article:
http://support.microsoft.com/kb/931125

Thursday, July 02, 2009 8:51:32 AM (Central Standard Time, UTC-06:00) | Comments [3] | KnowledgeBaseArticles#
When you search for available updates on the Windows Update Web site or on the Microsoft Update Web site, you may receive the following error code:
0x80072F8F

CAUSE
This issue may occur if the date and time on the computer varies too much from t...

This issue may occur if the date and time on the computer varies too much from the valid date and time of the Secure Socket Layer (SSL) certificates that are used by the Windows Update Web site.

RESOLUTION
To resolve this issue, use the following methods in the order in which they are...

To resolve this issue, use the following methods in the order in which they are presented. If one method does not resolve this issue, go to the next method.

Method 1: Verify and adjust the date and time settings

To do this, follow these steps, as appropriate for the operating system that you are running.

Windows 2000, Windows XP, and Windows Server 2003

  1. Click Start, and then click Run.
  2. In the Open box, type Timedate.cpl, and then click OK.
  3. On the Date and Time tab, make sure that the computer's date and time are correct. If the settings are incorrect, adjust them to the correct date and time.
  4. Click OK to close the Date and Time Properties dialog box.
  5. Try to install updates again.

Windows Vista and Windows Server 2008

  1. Click the Start
    Collapse this imageExpand this image
    Start button
    , type timedate.cpl in the Start Search box, and then click Timedate.cpl on the programs list.
  2. On the Date and Time tab, make sure that the computer's date and time are correct. If the settings are incorrect, click Change date and time.

    Collapse this imageExpand this image
    User Account Control permission
    If you are prompted for an administrator password or confirmation, type the password, or provide confirmation.
  3. In the Date and Time dialog box, use the following procedures:
    • To change the date

      Under Date, click the left or right arrows to find the current month in the calendar, and then click the current date.
    • To change the time

      Under Time, double-click the hour, minutes, or seconds that you want to change, and then click the arrows to increase or decrease the value.
  4. When you finish changing the date and time settings, click OK.
  5. Try to install updates again.

Method 2: Install the most current Microsoft root certificate update

Note Use this method if you are running Windows 2000, Windows XP, or Windows Server 2003.

To install the most current root certificate update, visit the following Microsoft Windows Update Web site:
http://update.microsoft.com/windowsupdate (http://update.microsoft.com/windowsupdate)
To find the root certificate update, use Windows Update to scan the computer, and then click Software, Optional. The root certificate update appears under the Optional Software Updates heading.

This item updates the list root certificates to the latest list that is accepted by Microsoft as part of the Microsoft Root Certificate Program. When you add more root certificates to the computer, you let a wider range of applications work seamlessly. These applications include applications that provide security-enhanced Web browsing, encrypted e-mail, and security-enhanced code delivery.

After you install this update, you may have to restart the computer. For more information about Microsoft Root Certificate Program members, visit the following Microsoft Web site:
http://msdn2.microsoft.com/en-us/library/ms995347.aspx (http://msdn2.microsoft.com/en-us/library/ms995347.aspx)
To install the latest Microsoft root certificate for Windows XP, visit the following Microsoft Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyId=F814EC0E-EE7E-435E-99F8-20B44D4531B0&displaylang=en (http://www.microsoft.com/downloads/details.aspx?FamilyId=F814EC0E-EE7E-435E-99F8-20B44D4531B0&displaylang=en)

Method 3: Click to clear the "Check for server certificate revocation" check box

Note Use this method if you are running Windows 2000, Windows XP, or Windows Server 2003.
  1. Start Internet Explorer.
  2. On the Tools menu, click Internet Options.

    Note If you do not see the Internet Explorer menu bar, press the ALT key to display the menu.
  3. Click the Advanced tab, and then locate the Security section.
  4. Click to clear the Check for server certificate revocation check box, and then click OK.
  5. Restart the computer.
  6. Try to install updates again.

Method 4: Register Windows .dll files that may be causing the issue

To do this, follow these steps, as appropriate for the operating system that you are running.

Windows 2000, Windows XP, and Windows Server 2003

  1. Click Start, and then click Run.
  2. In the Open box, type the following file names. Click OK after each file name:
    • regsvr32 Softpub.dll /s
    • regsvr32 Wintrust.dll /s
    • regsvr32 Initpki.dll /s
    • regsvr32 Mssip32.dll /s

Windows Vista and Windows Server 2008

  1. Click Start
    Collapse this imageExpand this image
    Start button
    , type regsvr32 Softpub.dll /s in the Start Search box, and then click OK.

    Collapse this imageExpand this image
    User Account Control permission
    If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
  2. Repeat step 1 for the following file names:
    • regsvr32 Wintrust.dll /s
    • regsvr32 Mssip32.dll /s

Thursday, July 02, 2009 8:35:05 AM (Central Standard Time, UTC-06:00) | Comments [2] | KnowledgeBaseArticles#

This script will attempt to fix common problems with the Windows XP Background Intelligent Transfer Service.

  • It fixes the cause of several Windows Update stop code problems.
  • It fixes issues with Windows Update time codes not matching the server.
  • It will also fix specific BITS corruption caused by the Symantec SymNRT Removal Tool.
  • The latest version also attempts to repair registry damage done by some viruses.
  • Version History:
    • Version 1.6 (General Release)
      • Includes a more comprehensive registry fix.
    • Version 1.5 (Initial Release)
      Operating systems:
      • Windows XP Home Edition
        • Will fix problems as described in this document.
      • Windows XP Professional Edition
        • Will fix problems as described in this document.
      • Windows 2000
        • Can be run safely and may help with Windows Update problems.

      Installation:

      Download the WinXP_BITS_Fix_v1.6 Zip file below, unzip all files to the same folder on the problem computer and run the batch file. By downloading you confirm your agreement to the disclaimer below.

      Disclaimer:
      1. You download and use this batch file at your own risk.
      2. The author cannot be held responsible in any way for your use of this batch file.
      3. Do not download the file if you do not agree with these terms.
      Download and Contents:

      Instructions for use:

      1. Run the WinXP_BITS_Fix_v1.6.bat file.
      2. Press a key to start the fix.
      3. The script will halt on errors.
      4. You may be prompted to over-ride existing registry entries.
      5. The program will close automatically 30 seconds after completion.

      When the program is complete you can attempt to install Windows Updates from http://update.microsoft.com/

      You will need to be logged in as an administrator and using Internet Explorer for this to work.


      Original content at http://www.philmorgan.net/techie-tools/windows-update-bits-background-intelligent-transfer-service-fix-batch-file-for-windows-xp

Thursday, July 02, 2009 7:33:47 AM (Central Standard Time, UTC-06:00) | Comments [1] | KnowledgeBaseArticles#

Display Assembly, Display Latch, and Hinge Covers

Dell™ Latitude™ C610/C510 Service Manual

  Display Assembly

  Display Latch

  Hinge Covers



Display Assembly

NOTICE: You must remove the display assembly before you remove the palm rest.
NOTICE: Disconnect the computer and any attached devices from electrical outlets, and remove any installed batteries.
NOTICE: To avoid ESD, ground yourself by using a wrist grounding strap or by touching an unpainted metal surface on the computer.
NOTICE: Read "Preparing to Work Inside the Computer" before performing the following procedure.

Display Assembly

1

M2 x 3-mm screws (4)

2

top cover

3

center control cover

4

M2.5 x 5-mm screws (5)

5

bottom case

6

EMI shield bracket

  1. Remove the hard drive.

  2. Remove the center control cover.

  3. Remove the keyboard.

  4. Close the display.

  5. From the back of the computer, remove the five M2.5 x 5-mm screws labeled "circle D."

  6. Open the display assembly approximately 180 degrees and support the display assembly so that it does not open past this position.

  7. Remove the two M2 x 3-mm screws on the EMI shield bracket, which is attached to the display-feed flex cable (see "Display Assembly").

  8. Remove the two M2 x 3-mm screws that secure the display-feed flex cable to the system board (see "Display-Feed Flex Cable Connector").

Display-Feed Flex Cable Connector

NOTICE: When reconnecting the display-feed flex cable connector to the system board, push down on the top left and right ends of the connector. Pressing on the center of the connector may damage resistors and compromise EMI protection in the computer.

1

M2 x 3-mm screws (2)

  1. Pull up on the pull tab that is attached to the display-feed flex cable connector to remove it from the interface connector on the system board.

  2. Lift the display assembly up and out of the bottom case.

14.1-Inch Display Bezel and Panel

1

rubber screw covers (6)

5

M2 x 4-mm screws (5)

2

M2.5 x 5-mm screws (6)

6

display-feed flex cable

3

display bezel

7

flex-cable retention bracket

4

top cover

8

display panel

Removing the 14.1-Inch Display Bezel

NOTICE: Disconnect the computer and any attached devices from electrical outlets, and remove any installed batteries.
NOTICE: To avoid ESD, ground yourself by using a wrist grounding strap or by touching an unpainted metal surface on the computer.
NOTICE: Read "Preparing to Work Inside the Computer" before performing the following procedure.
  1. Remove the hard drive.

  2. Remove the display assembly.

  3. Use a plastic scribe to pry the six rubber screw covers out of the screw holes located on the front of the bezel.

  4. Remove the six M2.5 x 5-mm screws located on the front of the bezel.

NOTICE: Carefully separate the bezel from the top cover to avoid damage to the bezel.
  1. Starting at the bottom of the display panel (by the Dell™ logo), use your fingers to separate the bezel from the top cover by lifting up the inside of the bezel while pushing in on the outside.

Removing the 14.1-Inch Display Panel

NOTICE: Disconnect the computer and any attached devices from electrical outlets, and remove any installed batteries.
NOTICE: To avoid ESD, ground yourself by using a wrist grounding strap or by touching an unpainted metal surface on the computer.
NOTICE: Read "Preparing to Work Inside the Computer" before performing the following procedure.
  1. Remove the hard drive.

  2. Remove the display assembly.

  3. Remove the display bezel.

  4. Remove the hinge covers.

  5. Remove the two M2 x 4-mm screws on the left side of the display panel and the two M2 x 4-mm screws on the right side of the display panel.

NOTE: If you have a Hitachi display panel, remove the two M2 x 4-mm screws from the center of the left side of the display panel.
  1. Remove the M2 x 4-mm screw that secures the display-feed flex cable to the display assembly through the black plastic flex-cable retention bracket (see "14.1-Inch Display Bezel and Panel").

  2. Lift from the top and rotate the display panel out of the top cover.

  3. Disconnect the bottom flex cable connector from the inverter connector by pulling straight up on the attached pull tab (see "Display-Feed Flex Cable Connections").

Display-Feed Flex Cable Connections

1

display panel connector

2

top flex cable connector

3

pull tab

4

bottom flex cable connector

5

inverter connector

  1. Remove the tape that secures the display panel connector and the tape that secures the middle of the display-feed flex cable to the display panel.

  2. Pull the top flex cable connector down and away to remove it from the display panel connector.

Replacing the 14.1-Inch Display Panel

  1. Reconnect the top flex cable connector to the display panel connector.

  2. Reconnect the bottom flex cable connector to the inverter connector.

  3. Replace the tape that secures the display panel connector and the tape that secures the middle of the display-feed flex cable to the display panel.

  4. Place the bottom edge of the display panel in the bottom of the top cover and elevate the top of the panel with your hand.

  5. Lay the display panel in the top cover.

  6. Reinstall the five M2 x 4-mm screws that secure the display panel to the top cover.


Display Latch

NOTICE: Disconnect the computer and any attached devices from electrical outlets, and remove any installed batteries.
NOTICE: To avoid ESD, ground yourself by using a wrist grounding strap or by touching an unpainted metal surface on the computer.

Removing the Display Latch

  1. Remove the hard drive.

  2. Remove the display assembly.

  3. Remove the display bezel.

  4. Remove the two M2.5 x 5-mm screws and the two M1.7 x 3.5-mm screws that secure the display latch and bracket to the top cover.

  5. Lift the display latch and bracket up and out of the top cover.

Display Latch Removal (14.1-Inch XGA Panel Shown)

1

M1.7 x 3.5-mm screws (2)

2

M2.5 x 5-mm screws (2)

3

display latch

4

bracket

Replacing the Display Latch

  1. On 14.1-inch XGA panels, place the display latch on top of its screw holes, and then place the bracket on top of the display latch, aligning the bracket and display latch screw holes.

On 14.1-inch SXGA+ panels, align the screw holes and place the display latch and attached bracket in the top cover.

  1. Replace the two M2.5 x 5-mm screws and the two M1.7 x 3.5-mm screws that secure the display latch and bracket to the top cover.


Hinge Covers

Removing the Hinge Covers

  1. Remove the display assembly.

  2. Rotate the hinges forward at an angle of approximately 90 degrees to the front of the display assembly.

  3. To remove the hinge covers, slide them off the hinges.

Hinge Cover Removal

Replacing the Hinge Covers

  1. Attach the display assembly to the bottom case.

  2. Close the display assembly.

  3. Snap the hinge covers in place over the hinges.

NOTE: The right plastic hinge cover label includes an "R," and the left plastic hinge cover label includes an "L." The hinge cover labels face the back of the computer.

Hinge Cover Replacement

1

right hinge cover

2

left hinge cover

Thursday, July 02, 2009 12:36:42 AM (Central Standard Time, UTC-06:00) | Comments [2] | Dell Laptop Repair | KnowledgeBaseArticles | Laptop Repair#