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  <title>FreeDriverSiteBlog</title>
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  <updated>2010-03-16T22:35:24.2145538-07:00</updated>
  <author>
    <name>FREEDRIVERSITE 2009</name>
  </author>
  <subtitle>If you find this site useful, Please click on the Ads to Visit our Sponsors</subtitle>
  <id>http://blog.freedriversite.com/</id>
  <generator uri="http://dasblog.info/" version="2.1.8102.813">DasBlog</generator>
  <entry>
    <title>Cool iPhone Apps</title>
    <link rel="alternate" type="text/html" href="http://blog.freedriversite.com/2010/03/17/CoolIPhoneApps.aspx" />
    <id>http://blog.freedriversite.com/PermaLink,guid,9bd9309b-46b7-41e9-bbc1-b375fa6b34f1.aspx</id>
    <published>2010-03-16T22:21:54.084369-07:00</published>
    <updated>2010-03-16T22:35:24.2145538-07:00</updated>
    <category term="iPhone" label="iPhone" scheme="http://blog.freedriversite.com/CategoryView,category,iPhone.aspx" />
    <category term="iPhone Free Apps" label="iPhone Free Apps" scheme="http://blog.freedriversite.com/CategoryView,category,iPhoneFreeApps.aspx" />
    <category term="iPhone Apps" label="iPhone Apps" scheme="http://blog.freedriversite.com/CategoryView,category,iPhoneApps.aspx" />
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        <p>
I caved and joined the latest cult - I got an iPhone.  I thought it would be
nice to start sharing my favorite apps.
</p>
        <p>
Today I want to mention just a few that I use to run my business as a computer networking
consultant and system administrator.
</p>
        <p>
Mobile Air Mouse - a remote mouse pad for controlling the mouse of your computer over
the WiFi.  Simple to use and setup - just download and install the server portion
to your computer and then install the free app from the app store.  <a href="http://www.mobileairmouse.com">www.mobileairmouse.com</a> 
(Free)
</p>
        <p>
Hours Tracker Lite - I use this to login and out of jobs for time tracking. 
The results can be emailed for entry into time system.  (Free)
</p>
        <p>
Mochasoft RDP Lite - used to connect via VPN or WiFi to a Microsoft computer running
Remote Desktop (Free)
</p>
        <p>
Mochasoft VNC Client - used to connect via VPN or WiFi to a computer running VNC server
(Free)
</p>
        <p>
Dragon Dictation - a GREAT app for dictating voice to text.  The text can be
copied to clipboard or imported automatically into an email or text. (Free)
</p>
        <p>
IP Network Scanner - Tool for scanning the local WiFi network for other devices from
10base-t Interactive.  My favorite scanner because it can save and store custom
icons and names for devices (Free version limits to 5 devices on scan list - 4.99
for full version)
</p>
        <p>
More app reviews to come - subscribe and stay tuned!
</p>
        <img width="0" height="0" src="http://blog.freedriversite.com/aggbug.ashx?id=9bd9309b-46b7-41e9-bbc1-b375fa6b34f1" />
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    </content>
  </entry>
  <entry>
    <title>How a BOTNET works - what is a BOTNET - What is the purpose of all of these silly viruses?  The Importance of a Clean Machine.  A great simple explanation...</title>
    <link rel="alternate" type="text/html" href="http://blog.freedriversite.com/2010/02/25/HowABOTNETWorksWhatIsABOTNETWhatIsThePurposeOfAllOfTheseSillyVirusesTheImportanceOfACleanMachineAGreatSimpleExplanation.aspx" />
    <id>http://blog.freedriversite.com/PermaLink,guid,5721d6ef-1047-45b1-8934-87fab3048dd3.aspx</id>
    <published>2010-02-25T15:56:07.95-07:00</published>
    <updated>2010-02-25T16:36:33.8724083-07:00</updated>
    <category term="Viruses and Hoaxes" label="Viruses and Hoaxes" scheme="http://blog.freedriversite.com/CategoryView,category,VirusesAndHoaxes.aspx" />
    <category term="Viruses and Malware" label="Viruses and Malware" scheme="http://blog.freedriversite.com/CategoryView,category,VirusesAndMalware.aspx" />
    <content type="html">&lt;p&gt;
&lt;span style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: #003300; FONT-SIZE: 10pt"&gt;&lt;?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /&gt;Just
wanted to share this.&amp;nbsp; Below is a great low-level illustration of what actually
happens when a computer is infected by a virus.&lt;o:p&gt;&lt;/o:p&gt;
&lt;/span&gt;
&lt;/p&gt;
&lt;p&gt;
&lt;span style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: #003300; FONT-SIZE: 10pt"&gt;The
latest viruses are those pesky ones that try to tell you there is a virus on your
machine and try to get you to buy software, etc.&amp;nbsp; These are all FAKE and intended
to get you to put in your credit card number so it can be STOLEN.&amp;nbsp; However, some
people are under the false assumption that if they ignore the issue, it will go away.&amp;nbsp;
This is horribly wrong.&amp;nbsp; ANY (I said ANY) piece of rouge software installed on
your machine is dangerous.&amp;nbsp; This illustration shows just one of the things that
the rouge software can can do - it can turn your machine into a remote-controllable
BOT intended to be used to send out SPAM or do other large-scale attacks often&amp;nbsp;&lt;strong&gt;&lt;i&gt;&lt;span style="FONT-FAMILY: 'Verdana','sans-serif'"&gt;without
you ever even knowing&lt;/span&gt;&lt;/i&gt;&lt;/strong&gt;.&amp;nbsp; If you ignore these issues you leave
yourself wide open for Identity Theft, data theft, etc.&amp;nbsp;&amp;nbsp;We all store information
on our computers and most if not all of us in the modern world use the computer to
do some sort of financial&amp;nbsp;transactions on the Internet.&amp;nbsp; If one of the components
of the rouge software is a keylogger, without knowing, you are sending every single
letter you type to an off-site location to be collected, indexed, and inappropriately
used by cyber criminals.&amp;nbsp; This all happens in "a blink of the eye".&amp;nbsp; I just
watched a Sophos web seminar on the latest rouge/fake antivirus viruses.&amp;nbsp; There
are reports that these viruses are now mutating at a rate of 10,000 - 20,000 TIMES
A DAY.&amp;nbsp; The engine at the core of these viruses can enter your machine and search
for 15-20 application vulnerabilities (Adobe, Microsoft Windows, Internet Explorer,
Microsoft Office, etc) and attack any one of the vulnerabilities that it finds within
seconds - all because you viewed a "safe" web page that had malicious code injected
into it.&lt;o:p&gt;&lt;/o:p&gt;
&lt;/span&gt;
&lt;/p&gt;
&lt;p&gt;
&lt;span style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: #003300; FONT-SIZE: 10pt"&gt;&lt;/span&gt;&amp;nbsp;
&lt;/p&gt;
&lt;p&gt;
&lt;span style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: #003300; FONT-SIZE: 10pt"&gt;What
can you do?&amp;nbsp; Get Clean, Get Protected, Stay Clean.&amp;nbsp; 
&lt;o:p&gt;&lt;/o:p&gt;
&lt;/span&gt;
&lt;/p&gt;
&lt;p&gt;
&lt;span style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: #003300; FONT-SIZE: 10pt"&gt;&lt;/span&gt;&amp;nbsp;
&lt;/p&gt;
&lt;p&gt;
&lt;span style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: #003300; FONT-SIZE: 10pt"&gt;Get
clean - hire someone &lt;strong&gt;&lt;i&gt;&lt;span style="FONT-FAMILY: 'Verdana','sans-serif'"&gt;competent&lt;/span&gt;&lt;/i&gt;&lt;/strong&gt;&amp;nbsp;to &lt;strong&gt;&lt;i&gt;&lt;span style="FONT-FAMILY: 'Verdana','sans-serif'"&gt;professionally&lt;/span&gt;&lt;/i&gt;&lt;/strong&gt; clean
and check&amp;nbsp;your computer.&amp;nbsp; Viruses hide everywhere and the only way to ensure
a successful clean is a multi-pass scan solution using several different scanning
products.&amp;nbsp; Your cousin, neice, son, nephew, neighbor, husband, wife, etc is NOT
sufficient unless they are in the industry and are constantly studying these viruses
and how to clean/prevent them.&amp;nbsp; Its YOUR DATA.&amp;nbsp;&amp;nbsp;It HAS VALUE.&amp;nbsp;
Do NOT&amp;nbsp;COMPROMISE.&lt;/span&gt;
&lt;/p&gt;
&lt;p&gt;
&lt;span style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: #003300; FONT-SIZE: 10pt"&gt;&lt;/span&gt;&amp;nbsp;
&lt;/p&gt;
&lt;p&gt;
&lt;span style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: #003300; FONT-SIZE: 10pt"&gt;Get
protected - purchase an AntiVirus solution or use one of the free solutions provided
by Avast, AVG, etc.&amp;nbsp; These programs are changing almost daily - use the Internet
to search for reviews of the latest "top 10" or hire a professional to consult you
on what is best for you.&lt;o:p&gt;&lt;/o:p&gt;
&lt;/span&gt;
&lt;/p&gt;
&lt;p&gt;
&lt;span style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: #003300; FONT-SIZE: 10pt"&gt;&lt;/span&gt;&amp;nbsp;
&lt;/p&gt;
&lt;p&gt;
&lt;span style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: #003300; FONT-SIZE: 10pt"&gt;Stay
clean - Even the best Anti-Virus may not catch everything because of the high volume
of mutations.&amp;nbsp; If you notice any infections or weird pop-ups, etc, - chances
are, your computer is infected.&amp;nbsp; DO NOT IGNORE IT - it will only get worse.&amp;nbsp;
Once a small piece of any rouge software has infiltrated Windows, it will talk back
to its "home-base" and teach itself how to hide from even the best AntiVirus programs,
inform "homebase" that it has conquered a machine and wait for "homebase" to send
additional software, etc to the machine, or to remote control the machine, or to gather
data from the machine and send it back to "homebase".&amp;nbsp; One small rouge piece
of software can be the pin-hole in any security strategy that allows more and more
malicious software to be installed.&lt;/span&gt;
&lt;/p&gt;
&lt;p&gt;
&lt;span style="FONT-FAMILY: 'Verdana','sans-serif'; COLOR: #003300; FONT-SIZE: 10pt"&gt;
&lt;o:p&gt;&lt;/o:p&gt;
&lt;/span&gt;&amp;nbsp;
&lt;/p&gt;
&lt;p&gt;
&lt;img alt="Botnet graphic" src="http://newsimg.bbc.co.uk/media/images/45687000/gif/_45687563_botnet_inf466_1.gif"&gt;
&lt;/p&gt;
&lt;img width="0" height="0" src="http://blog.freedriversite.com/aggbug.ashx?id=5721d6ef-1047-45b1-8934-87fab3048dd3" /&gt;</content>
  </entry>
  <entry>
    <title>Microsoft Office Picture Manager not opening or very slow to open - hangs on open</title>
    <link rel="alternate" type="text/html" href="http://blog.freedriversite.com/2010/02/24/MicrosoftOfficePictureManagerNotOpeningOrVerySlowToOpenHangsOnOpen.aspx" />
    <id>http://blog.freedriversite.com/PermaLink,guid,085ffe66-f1f6-4e49-9538-b02262ecc63f.aspx</id>
    <published>2010-02-24T14:04:04.6733168-07:00</published>
    <updated>2010-02-24T14:07:24.9558486-07:00</updated>
    <category term="Windows XP" label="Windows XP" scheme="http://blog.freedriversite.com/CategoryView,category,WindowsXP.aspx" />
    <category term="Microsoft Office" label="Microsoft Office" scheme="http://blog.freedriversite.com/CategoryView,category,MicrosoftOffice.aspx" />
    <content type="xhtml">
      <div xmlns="http://www.w3.org/1999/xhtml">
        <p>
          <span style="WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; BORDER-COLLAPSE: separate; FONT: medium 'Times New Roman'; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px" class="Apple-style-span">
            <span style="TEXT-ALIGN: left; LINE-HEIGHT: 18px; FONT-FAMILY: 'Trebuchet MS', Verdana, Arial, sans-serif; COLOR: rgb(51,51,51); FONT-SIZE: 13px" class="Apple-style-span">I
recently had a user clean up a lot of pictures on their computer by moving and deleting
them.  The next time the user went into Office Picture Manager, the splash screen
would appear but it would never bring up the program (never meaning within 5 minutes
- I have read reports that it will eventually open it just takes time).</span>
          </span>
        </p>
        <p>
          <span style="WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; BORDER-COLLAPSE: separate; FONT: medium 'Times New Roman'; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px" class="Apple-style-span">
            <span style="TEXT-ALIGN: left; LINE-HEIGHT: 18px; FONT-FAMILY: 'Trebuchet MS', Verdana, Arial, sans-serif; COLOR: rgb(51,51,51); FONT-SIZE: 13px" class="Apple-style-span">The
problem seems to be the catalog file that OIS.exe (the Picture Manager executable)
uses.  Follow these directions to reset the picture manager catalog:</span>
          </span>
        </p>
        <p>
          <span style="WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; BORDER-COLLAPSE: separate; FONT: medium 'Times New Roman'; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px" class="Apple-style-span">
            <span style="TEXT-ALIGN: left; LINE-HEIGHT: 18px; FONT-FAMILY: 'Trebuchet MS', Verdana, Arial, sans-serif; COLOR: rgb(51,51,51); FONT-SIZE: 13px" class="Apple-style-span">Browse
to<span class="Apple-converted-space"> </span><span style="FONT-STYLE: italic">%userprofile%\Local
Settings\Application Data\Microsoft\OIS</span>. Locate the file named<span class="Apple-converted-space"> </span><span style="FONT-WEIGHT: bold">OIScatalog.cag</span>,
and double-click on it. When asked what you want to open the file with choose Notepad
from the list. When it opens you will see a file that looks like the following. Remove
any lines that start with mru path. Make sure to remove the entire line including
the opening/closing tags. You can also just<span class="Apple-converted-space"> </span><span style="FONT-WEIGHT: bold">delete</span><span class="Apple-converted-space"> </span>the<span class="Apple-converted-space"> </span><span style="FONT-WEIGHT: bold">OIScatalog.cag</span><span class="Apple-converted-space"> </span>file,
and it will be re-created the next time you open a picture.</span>
          </span>
        </p>
        <img width="0" height="0" src="http://blog.freedriversite.com/aggbug.ashx?id=085ffe66-f1f6-4e49-9538-b02262ecc63f" />
      </div>
    </content>
  </entry>
  <entry>
    <title>Outlook 2007 and Exchange 2007 - Outlook gets certificate error when opening - trying to resolve to "sites" which is not on the UCC</title>
    <link rel="alternate" type="text/html" href="http://blog.freedriversite.com/2010/02/22/Outlook2007AndExchange2007OutlookGetsCertificateErrorWhenOpeningTryingToResolveToSitesWhichIsNotOnTheUCC.aspx" />
    <id>http://blog.freedriversite.com/PermaLink,guid,975d4e5d-7e01-4872-8168-b35175084b0d.aspx</id>
    <published>2010-02-22T11:50:27.9206436-07:00</published>
    <updated>2010-02-22T11:54:49.2191909-07:00</updated>
    <category term="Exchange 2007" label="Exchange 2007" scheme="http://blog.freedriversite.com/CategoryView,category,Exchange2007.aspx" />
    <category term="SBS 2008" label="SBS 2008" scheme="http://blog.freedriversite.com/CategoryView,category,SBS2008.aspx" />
    <content type="xhtml">
      <div xmlns="http://www.w3.org/1999/xhtml">
        <p>
I had an issue with a Small Business Server SBS 2003 to SBS 2008 migration where once
everything was up and running, I had problems with Outlook 2007 Clients giving certificate
errors.  Also, OWA Outlook Web Access would redirect to <a href="http://sites/owa">http://sites/owa</a>. 
The problem was the internal and external URL settings on the various transports in
Exchange 2007.  This powershell script helped to fix the problem.  Note,
some errors occurred for me but I was able to just step through the code and issue
the commands to the Exchange Shell manually to get the job finished.  The main
problem was the AutoDiscover Internal URI - once that was fixed the rest fell into
place.
</p>
        <p>
 
</p>
        <p>
          <span style="WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; BORDER-COLLAPSE: separate; FONT: medium 'Times New Roman'; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px" class="Apple-style-span">
            <span style="TEXT-ALIGN: left; FONT-FAMILY: Arial, Helvetica, sans-serif; COLOR: rgb(0,153,204); FONT-SIZE: 14px" class="Apple-style-span">#
Script to allow you to set all virtual directories to a common name like mail.company.com<br /><br />
Start-Transcript<br /><br />
# Variables<br /><br />
[string]$UMExtend = "/UnifiedMessaging/Service.asmx"<br />
[string]$OABExtend = "/OAB"<br />
[string]$SCPExtend = "/Autodiscover/Autodiscover.xml"<br />
[string]$EWSExtend = "/EWS/Exchange.asmx"<br />
[string]$ConfirmPrompt = "Set this Value? (Y/N)"<br />
[string]$NoChangeForeground = "white"<br />
[string]$NoChangeBackground = "red"<br /><br />
Write-host "This will allow you to set the virtual directories associated with Autodiscover
provided services to the name you provide."<br />
Write-host ""<br />
[string]$base = Read-host "Base name of virtual directory (e.g. mail.company.com)"<br />
write-host ""<br />
# =======================================================<br />
# Validate if a third party trusted certificate is being used<br />
# because BITS won't use untrusted certificates<br />
[string]$set = Read-host "Is the certificate being used an internally generated certificate?
(Y/N)"<br />
Write-host ""<br /><br />
if ($set -eq "Y")    {<br />
    [string]$OABprefix = "http://"<br />
}    else    {<br />
    [string]$OABprefix = "https://"<br />
}<br /><br />
# =======================================================<br />
# Build the Autodiscover URL and set the SCP Value<br /><br />
Write-host "Setting Autodiscover Service Connection Point" -foregroundcolor Yellow<br />
write-host ""<br /><br />
$SCPURL = "https://" + $base + $SCPExtend<br /><br />
[array]$SCPCurrent = Get-ClientAccessServer<br /><br />
Foreach ($value in $SCPCurrent) {<br />
    Write-host "Looking at Server: " $value.name<br />
    Write-host "Current SCP value: " $value.AutoDiscoverServiceInternalUri.absoluteuri<br />
    Write-host "New SCP Value:     " $SCPURL<br />
    [string]$set = Read-host $ConfirmPrompt<br />
    write-host ""<br />
    <br />
    if ($set -eq "Y")    {<br />
         Set-ClientAccessServer -id $value.identity
-AutoDiscoverServiceInternalUri $SCPURL<br />
    }    else {<br />
        write-host "Autodiscover Service Connection
Point internal value NOT changed" -foregroundcolor $NoChangeForeground -backgroundcolor
$NoChangeBackground<br />
    }<br />
}<br /><br />
# =======================================================<br />
# Build the EWS URL and set the internal Value<br /><br />
Write-host "Setting Exchange Web Services Virtual Directories" -foregroundcolor Yellow<br />
write-host ""<br /><br />
$EWSURL = "https://" + $base + $EWSExtend<br /><br />
[array]$EWSCurrent = Get-WebServicesVirtualDirectory<br /><br />
Foreach ($value in $EWSCurrent) {<br />
    Write-host "Looking at Server: " $value.server<br />
    Write-host "Current Internal Value: " $value.internalURL<br />
    Write-host "New Internal Value:     " $EWSUrl<br />
    [string]$set = Read-host $ConfirmPrompt<br />
    write-host ""<br /><br />
    if ($set -eq "Y")    {<br />
        Set-WebServicesVirtualDirectory -id $value.identity
-InternalURL $EWSURL<br />
     } else {<br />
        write-host "Exchange Web Services Virtual Directory
internal value NOT changed" -foregroundcolor $NoChangeForeground -backgroundcolor
$NoChangeBackground<br />
     }<br /><br />
    Write-host "Looking at Server: " $value.server<br />
    Write-host "Current External Value: " $value.externalURL<br />
    Write-host "New External Value:     " $EWSUrl<br />
    [string]$set = Read-host $ConfirmPrompt<br />
    write-host ""<br /><br />
    if ($set -eq "Y")    {<br />
        Set-WebServicesVirtualDirectory -id $value.identity
-ExternalURL $EWSURL<br />
    } else {<br />
        write-host "Exchange Web Services Virtual Directory
external value NOT changed" -foregroundcolor $NoChangeForeground -backgroundcolor
$NoChangeBackground<br />
    }<br />
}<br /><br />
# ======================================================<br />
# Build the OAB URL and set the internal Value<br /><br />
Write-host "Setting OAB Virtual Directories" -foregroundcolor Yellow<br />
write-host ""<br /><br />
$OABURL = $OABprefix + $base + $OABExtend<br /><br />
[array]$OABCurrent = Get-OABVirtualDirectory<br /><br />
Foreach ($value in $OABcurrent) {<br />
    Write-host "Looking at Server: " $value.server<br />
    Write-host "Current Internal Value: " $value.internalURL<br />
    Write-host "New Internal Value:     " $OABUrl<br />
    [string]$set = Read-host $ConfirmPrompt<br />
    write-host ""<br /><br />
    if ($set -eq "Y")    {<br />
        Set-OABVirtualDirectory -id $value.identity
-InternalURL $OABURL<br />
    } else {<br />
        write-host "OAB Virtual Directory internal value
NOT changed" -foregroundcolor $NoChangeForeground -backgroundcolor $NoChangeBackground<br />
    }<br /><br />
    Write-host "Looking at Server: " $value.server<br />
    Write-host "Current External Value: " $value.externalURL<br />
    Write-host "New External Value:     " $OABUrl<br />
    [string]$set = Read-host $ConfirmPrompt<br />
    write-host ""<br /><br />
    if ($set -eq "Y") {<br />
        Set-OABVirtualDirectory -id $value.identity
-ExternalURL $OABURL<br />
    } else {<br />
        write-host "OAB Virtual Directory external value
NOT changed" -foregroundcolor $NoChangeForeground -backgroundcolor $NoChangeBackground<br />
    }<br />
}<br /><br />
# =======================================================<br />
# Build the UM URL and set the internal Value<br /><br />
Write-host "Setting UM Virtual Directories" -foregroundcolor Yellow<br />
write-host ""<br /><br />
$UMURL = "https://" + $base + $UMExtend<br /><br />
[array]$UMCurrent = Get-UMVirtualDirectory<br /><br />
foreach ($value in $UMCurrent) {<br />
    Write-host "Looking at Server: " $value.server<br />
    Write-host "Current Internal Value: " $value.internalURL<br />
    Write-host "New Internal Value:     " $UMUrl<br />
    [string]$set = Read-host $ConfirmPrompt<br />
    write-host ""<br /><br />
    if ($set -eq "Y") {<br />
        Set-UMVirtualDirectory -id $value.identity -InternalURL
$UMURL<br />
    } else {<br />
        write-host "UM Virtual Directory internal value
NOT changed" -foregroundcolor $NoChangeForeground -backgroundcolor $NoChangeBackground<br />
    }<br /><br />
    Write-host "Looking at Server: " $value.server<br />
    Write-host "Current External Value: " $value.externalURL<br />
    Write-host "New External Value:     " $UMUrl<br />
    [string]$set = Read-host $ConfirmPrompt<br />
    write-host ""<br /><br />
    if ($set -eq "Y") {<br />
        Set-UMVirtualDirectory -id $value.identity -ExternalURL
$UMURL<br />
    } else {<br />
        write-host "UM Virtual Directory external value
NOT changed" -foregroundcolor $NoChangeForeground -backgroundcolor $NoChangeBackground<br />
    }<br />
}<br />
Stop-Transcript</span>
          </span>
        </p>
        <p>
          <span style="WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; BORDER-COLLAPSE: separate; FONT: medium 'Times New Roman'; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px" class="Apple-style-span">
            <span style="TEXT-ALIGN: left; FONT-FAMILY: Arial, Helvetica, sans-serif; COLOR: rgb(0,153,204); FONT-SIZE: 14px" class="Apple-style-span">
            </span>
          </span> 
</p>
        <p>
          <span style="WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; BORDER-COLLAPSE: separate; FONT: medium 'Times New Roman'; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px" class="Apple-style-span">
            <span style="TEXT-ALIGN: left; FONT-FAMILY: Arial, Helvetica, sans-serif; COLOR: rgb(0,153,204); FONT-SIZE: 14px" class="Apple-style-span">(<a href="http://www.exchangeninjas.com/set-allvdirs">http://www.exchangeninjas.com/set-allvdirs</a>)</span>
          </span>
        </p>
        <img width="0" height="0" src="http://blog.freedriversite.com/aggbug.ashx?id=975d4e5d-7e01-4872-8168-b35175084b0d" />
      </div>
    </content>
  </entry>
  <entry>
    <title>How to determine service pack level XP non-booting</title>
    <link rel="alternate" type="text/html" href="http://blog.freedriversite.com/2010/02/22/HowToDetermineServicePackLevelXPNonbooting.aspx" />
    <id>http://blog.freedriversite.com/PermaLink,guid,6e7e5132-c131-4931-9f86-248e7e13b9d7.aspx</id>
    <published>2010-02-22T11:44:41.793-07:00</published>
    <updated>2010-02-22T11:49:03.1701012-07:00</updated>
    <category term="Windows XP" label="Windows XP" scheme="http://blog.freedriversite.com/CategoryView,category,WindowsXP.aspx" />
    <content type="xhtml">
      <div xmlns="http://www.w3.org/1999/xhtml">
        <p>
I had a situation where I had a non-booting Windows XP but did not know what
service pack it was to know which CD to use to repair it.
</p>
        <p>
Using MiniPE and a remote registry tool, navigate to this key:
</p>
        <p>
          <span style="WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; BORDER-COLLAPSE: separate; FONT: 16px 'Times New Roman'; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px" class="Apple-style-span">
            <span style="TEXT-ALIGN: left; LINE-HEIGHT: 18px; BORDER-COLLAPSE: collapse; FONT-FAMILY: Arial, 'Liberation Sans', 'DejaVu Sans', sans-serif; FONT-SIZE: 14px" class="Apple-style-span">
              <em style="PADDING-BOTTOM: 0px; BORDER-RIGHT-WIDTH: 0px; BACKGROUND-COLOR: transparent; FONT-STYLE: italic; MARGIN: 0px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; BORDER-TOP-WIDTH: 0px; BORDER-BOTTOM-WIDTH: 0px; FONT-SIZE: 14px; VERTICAL-ALIGN: baseline; BORDER-LEFT-WIDTH: 0px; PADDING-TOP: 0px; background-origin: initial; background-clip: initial">HKLM\SOFTWARE\Microsoft\Windows
NT\CurrentVersion</em>
            </span>
          </span>
        </p>
        <p>
          <span style="WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; BORDER-COLLAPSE: separate; FONT: 16px 'Times New Roman'; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px" class="Apple-style-span">
            <span style="TEXT-ALIGN: left; LINE-HEIGHT: 18px; BORDER-COLLAPSE: collapse; FONT-FAMILY: Arial, 'Liberation Sans', 'DejaVu Sans', sans-serif; FONT-SIZE: 14px" class="Apple-style-span">The
sub-keys and values under this location will help determine OS and Service Pack versions.</span>
          </span>
        </p>
        <img width="0" height="0" src="http://blog.freedriversite.com/aggbug.ashx?id=6e7e5132-c131-4931-9f86-248e7e13b9d7" />
      </div>
    </content>
  </entry>
  <entry>
    <title>Setting up Unified Communications SSL Certificate (UCC) in Exchange 2007</title>
    <link rel="alternate" type="text/html" href="http://blog.freedriversite.com/2010/02/12/SettingUpUnifiedCommunicationsSSLCertificateUCCInExchange2007.aspx" />
    <id>http://blog.freedriversite.com/PermaLink,guid,0f4bb55f-2cec-47a2-99f1-43dc5918b9a3.aspx</id>
    <published>2010-02-12T15:13:21.3491939-07:00</published>
    <updated>2010-02-12T15:27:07.7713109-07:00</updated>
    <category term="Exchange 2007" label="Exchange 2007" scheme="http://blog.freedriversite.com/CategoryView,category,Exchange2007.aspx" />
    <category term="Exchange 2010" label="Exchange 2010" scheme="http://blog.freedriversite.com/CategoryView,category,Exchange2010.aspx" />
    <content type="xhtml">
      <div xmlns="http://www.w3.org/1999/xhtml">
        <p>
As you probably knew, or do now since you are searching for this information, Exchange
2007 requires a UCC Multi-Domain SSL Certificate to properly function.  Here
are some tips for setting it up.
</p>
        <p>
-Pick your favorite vendor to purchase the UCC SSL from and make the purchase
</p>
        <p>
-Generate the request from the Exchange 2007 Server.  To do this, open the Management
Shell and issue the New-ExchangeCertificate command.  A great tool is provided
here: <a href="https://www.digicert.com/easy-csr/exchange2007.htm">https://www.digicert.com/easy-csr/exchange2007.htm</a>. 
You can use this tool to generate the request and it will save the information to
a file in the path you can specify or leave default
</p>
        <p>
   For Example:  Lets say we have an Exchange 2007 Server whos
Internet Address is mail.rockabilly.com and its local domain address is exch07.rockabilly.local. 
I would also include <span style="WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; BORDER-COLLAPSE: separate; FONT: 12px Verdana, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px" class="Apple-style-span"><span style="FONT-FAMILY: tahoma, arial, helvetica, sans-serif; WHITE-SPACE: pre-wrap" class="Apple-style-span"><font face="Verdana"><font size="2">remote.rockabilly.com,
rockaserver.rockabilly.local, autodiscover.rockabilly.com, autodiscover.rockabilly.local
in the list of requested names.  Feeding this into the tool yields the following
request:  "<span style="WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; BORDER-COLLAPSE: separate; FONT: 12px Verdana, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px" class="Apple-style-span"><span style="FONT-FAMILY: tahoma, arial, helvetica, sans-serif; WHITE-SPACE: pre-wrap" class="Apple-style-span"><font size="2" face="Verdana">New-ExchangeCertificate
-GenerateRequest -Path c:\mail_rockabilly_com.csr -KeySize 2048 -SubjectName "c=US,
s=Utah, l=YourTown, o=RockABillyDoodles, ou=IT, cn=mail.rockabilly.com" -DomainName
remote.rockabilly.com, pcrserver.rockabilly.local, autodiscover.rockabilly.com, autodiscover.rockabilly.local
-PrivateKeyExportable $True"  Copy and paste this request into your Exchange
Server Management Shell and it will spit out the request to c:\mail_rockabilly_com.csr. 
Open this in Notepad and copy and paste the request into the request fields at the
site where you purchased the SSL cert.</font>  </span></span></font></font></span></span></p>
        <p>
          <span style="WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; BORDER-COLLAPSE: separate; FONT: 12px Verdana, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px" class="Apple-style-span">
            <span style="FONT-FAMILY: tahoma, arial, helvetica, sans-serif; WHITE-SPACE: pre-wrap" class="Apple-style-span">
              <font face="Verdana">
                <font size="2">
                  <span style="WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; BORDER-COLLAPSE: separate; FONT: 12px Verdana, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px" class="Apple-style-span">
                    <span style="FONT-FAMILY: tahoma, arial, helvetica, sans-serif; WHITE-SPACE: pre-wrap" class="Apple-style-span">-Once
the request is received by the registering entity, an email will be generated to approve
this request.  The email will go to the contacts on the WHOIS record for the
domain.  Ensure you have access to those email accounts so you can approve the
request.</span>
                  </span>
                </font>
              </font>
            </span>
          </span>
        </p>
        <p>
          <span style="WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; BORDER-COLLAPSE: separate; FONT: 12px Verdana, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px" class="Apple-style-span">
            <span style="FONT-FAMILY: tahoma, arial, helvetica, sans-serif; WHITE-SPACE: pre-wrap" class="Apple-style-span">
              <font face="Verdana">
                <font size="2">
                  <span style="WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; BORDER-COLLAPSE: separate; FONT: 12px Verdana, Arial, Helvetica, sans-serif; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px" class="Apple-style-span">
                    <span style="FONT-FAMILY: tahoma, arial, helvetica, sans-serif; WHITE-SPACE: pre-wrap" class="Apple-style-span">-Once
the request is approved and you are able to download the certificate, the next step
is to install it into the Exchange 2007 server.</span>
                  </span>
                </font>
              </font>
            </span>
          </span>
        </p>
        <img width="0" height="0" src="http://blog.freedriversite.com/aggbug.ashx?id=0f4bb55f-2cec-47a2-99f1-43dc5918b9a3" />
      </div>
    </content>
  </entry>
  <entry>
    <title>Adobe Elements 6 - Error when opening organizer - The procedure entry point _CFBundleCopyFileTypeForFileData could not be located in the dynamic link library CoreFoundation.dll.</title>
    <link rel="alternate" type="text/html" href="http://blog.freedriversite.com/2010/02/09/AdobeElements6ErrorWhenOpeningOrganizerTheProcedureEntryPointCFBundleCopyFileTypeForFileDataCouldNotBeLocatedInTheDynamicLinkLibraryCoreFoundationdll.aspx" />
    <id>http://blog.freedriversite.com/PermaLink,guid,4b557545-b91a-4c36-a10d-703319909994.aspx</id>
    <published>2010-02-09T11:04:13.2179477-07:00</published>
    <updated>2010-02-09T11:09:01.9422411-07:00</updated>
    <category term="Windows XP" label="Windows XP" scheme="http://blog.freedriversite.com/CategoryView,category,WindowsXP.aspx" />
    <category term="Adobe" label="Adobe" scheme="http://blog.freedriversite.com/CategoryView,category,Adobe.aspx" />
    <category term="Adobe Elements" label="Adobe Elements" scheme="http://blog.freedriversite.com/CategoryView,category,AdobeElements.aspx" />
    <content type="xhtml">
      <div xmlns="http://www.w3.org/1999/xhtml">
        <p>
It seems like this problem is related to an iTunes or Firefox update.  If you
search the system drive for <span style="WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; BORDER-COLLAPSE: separate; FONT: medium 'Times New Roman'; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px" class="Apple-style-span"><span style="FONT-FAMILY: verdana, geneva, lucida, 'lucida grande', arial, helvetica, sans-serif; FONT-SIZE: 13px; -webkit-border-horizontal-spacing: 1px; -webkit-border-vertical-spacing: 1px" class="Apple-style-span">CoreFoundation.dll
and simply rename the copy in the Adobe directory to something
else (old-corefoundation.dll for example), it seems to fix the problem.</span></span></p>
        <p>
          <span style="WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; BORDER-COLLAPSE: separate; FONT: medium 'Times New Roman'; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px" class="Apple-style-span">
            <span style="FONT-FAMILY: verdana, geneva, lucida, 'lucida grande', arial, helvetica, sans-serif; FONT-SIZE: 13px; -webkit-border-horizontal-spacing: 1px; -webkit-border-vertical-spacing: 1px" class="Apple-style-span">Mine
was in C:\Program Files\Adobe\Photoshop Elements 6.0\</span>
          </span>
        </p>
        <img width="0" height="0" src="http://blog.freedriversite.com/aggbug.ashx?id=4b557545-b91a-4c36-a10d-703319909994" />
      </div>
    </content>
  </entry>
  <entry>
    <title>IRPStackSize error or other errors when trying to access shares on machines in Hyper-V</title>
    <link rel="alternate" type="text/html" href="http://blog.freedriversite.com/2010/02/04/IRPStackSizeErrorOrOtherErrorsWhenTryingToAccessSharesOnMachinesInHyperV.aspx" />
    <id>http://blog.freedriversite.com/PermaLink,guid,aad53fb5-3ff6-48a6-97ce-347edd605d8e.aspx</id>
    <published>2010-02-04T10:17:14.5752721-07:00</published>
    <updated>2010-02-04T10:22:16.9248271-07:00</updated>
    <category term="Windows XP" label="Windows XP" scheme="http://blog.freedriversite.com/CategoryView,category,WindowsXP.aspx" />
    <category term="Hyper-V" label="Hyper-V" scheme="http://blog.freedriversite.com/CategoryView,category,HyperV.aspx" />
    <category term="Windows Server" label="Windows Server" scheme="http://blog.freedriversite.com/CategoryView,category,WindowsServer.aspx" />
    <content type="xhtml">
      <div xmlns="http://www.w3.org/1999/xhtml">
        <span style="WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; BORDER-COLLAPSE: separate; FONT: medium/20px 'Times New Roman'; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px" class="Apple-style-span">
          <span style="LINE-HEIGHT: 17px; FONT-FAMILY: 'Segoe UI', Tahoma, Verdana, Arial; FONT-SIZE: 13px" class="Apple-style-span">
            <p style="LINE-HEIGHT: 17px; MARGIN: 0px 0px 1.35em">
I had an issue with virtual machines not talking to each other.  I took a production
SBS 2003 server and a production XP client workstation to that same domain and used
Disk2VHD to create virtuals out of them so I could test a migration to SBS 2008 on
a Hyper-V server.  
</p>
            <p style="LINE-HEIGHT: 17px; MARGIN: 0px 0px 1.35em">
From research, it seems like the problem has to do with Symantec Corporate Antivirus.
</p>
            <p style="LINE-HEIGHT: 17px; MARGIN: 0px 0px 1.35em">
I removed Symantec AV from the server and the workstation and the SRV error messages
in the Event logs went away and the machines started communicating.
</p>
            <p style="LINE-HEIGHT: 17px; MARGIN: 0px 0px 1.35em">
On the server or local machine you might get this following message in the event
viewer.<br style="LINE-HEIGHT: 17px" />
"The server's configuration parameter "irpstacksize" is too small for the server to
use a local device. Please increase the value of this parameter".
</p>
            <p style="LINE-HEIGHT: 17px; MARGIN: 0px 0px 1.35em">
One fix that did not seem to fix in my case was:
</p>
            <p style="LINE-HEIGHT: 17px; MARGIN: 0px 0px 1.35em">
You'll have to add then following to the local pc's registry.<span class="Apple-converted-space"> </span><br style="LINE-HEIGHT: 17px" />
- Go to HKLM\SYSTEM\CurrentControlSet\Services\lanmanserver\parameter<br style="LINE-HEIGHT: 17px" />
- There edit the IRPStackSize value to 18 Decimal or 12 Hex.<br style="LINE-HEIGHT: 17px" />
- If the value is missing insert a new DWORD Value and name is IRPStackSize as it
is spelled here with upper and lower case.<br style="LINE-HEIGHT: 17px" />
- After this you restart the computer and login. You should now be able to access<span class="Apple-converted-space"> </span><a style="LINE-HEIGHT: 17px; COLOR: rgb(0,0,0); CURSOR: pointer; TEXT-DECORATION: none">shares</a> accross
the network
</p>
          </span>
        </span>
        <img width="0" height="0" src="http://blog.freedriversite.com/aggbug.ashx?id=aad53fb5-3ff6-48a6-97ce-347edd605d8e" />
      </div>
    </content>
  </entry>
  <entry>
    <title>HP Technical Support Chat representative tries to mask hardware issue by locking OSD on 2009M monitor</title>
    <link rel="alternate" type="text/html" href="http://blog.freedriversite.com/2010/02/02/HPTechnicalSupportChatRepresentativeTriesToMaskHardwareIssueByLockingOSDOn2009MMonitor.aspx" />
    <id>http://blog.freedriversite.com/PermaLink,guid,ca2ab953-b76d-456f-bb97-cf7e590dc18f.aspx</id>
    <published>2010-02-02T13:18:59.9352725-07:00</published>
    <updated>2010-02-02T13:24:42.1293425-07:00</updated>
    <content type="html">&lt;p&gt;
Check out this latest chat with an HP representative.&amp;nbsp; He tries to mask a hardware
problem (faulty switch) by locking out the On Screen Display.&amp;nbsp; He insists this
is the fix as well as claims I am incompetent.&amp;nbsp; LOL&amp;nbsp; Finally, "Ryan"'s supervisor
"Shane" gets on the chat and replaces the monitor.&amp;nbsp; This is totally unacceptable
and the average person would have settled for the band-aid instead of a full fix.&amp;nbsp;
Sad how bad customer service has gotten.
&lt;/p&gt;
&lt;p&gt;
&amp;nbsp;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : The on-screen display on this monitor
keeps popping up randomly - seems like the button is defective.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;[An agent will be with you shortly.]&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;[You are now chatting with Ryan .]&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : Welcome to HP Total Care for Desktop
PCs. My name is Ryan. &lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : Hello Customer. How are you doing?&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : Good thanks&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : I am contacting on behalf of my
client.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : Their monitor keeps popping the
on-screen display&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : You are most welcome.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : Customer, may I know the monitor model
number?&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : HP 2009m&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Serial # CNC9100XXS&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Product # FV583AA&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Manufactured 3/2009&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;&lt;?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /&gt;
&lt;o:p&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;&amp;nbsp;&lt;/font&gt;
&lt;/o:p&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : Customer, may I have the monitor owner's
email address and name?&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : &lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : Actually, let me give you his wife's
info - &lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : &lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : Customer, we'll try some basic steps
in this regard and see what happens.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : To lock the OSD, press and hold the
Menu button while the monitor is off, and then press the Power button to turn the
monitor on. &lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;o:p&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;&amp;nbsp;&lt;/font&gt;
&lt;/o:p&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : I am not in front of it right now.
Do you have a list of steps I can send to her?&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : To unlock the OSD, repeat the locking
procedure.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;o:p&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;&amp;nbsp;&lt;/font&gt;
&lt;/o:p&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : Yes Customer, infact above given are
the only and ultimate steps for such issue.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : This sometimes may not work on a single
try.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : So this is the permanent fix? To
lock it?&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : So you may need to try it 2 to 3 times
only if it doesn't help in the first time.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : Yes, that's correct.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : Is there anything else I can help you
with today?&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : What is the cause of the problem?&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : Customer, infact OSD (On Screen Display)
is a feature given on most of the new monitors i.e. LCD monitors.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : And sometimes it gets activated by
its own.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : That's what has happened here.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : seems to me like a faulty switch&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : So there is nothing to worry.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : i've owned LCDs of all brands for
10 years and have not experienced one that pops the menu randomly&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : This is a normal procedure and the
steps are quite simple to sort it out.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : Alright.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : my worry is that this is a hardware
problem with the switch and HP should replace the monitor because of this defect.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : Customer, as I informed OSD is a feature
and no way it's a hardware defect or failure.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : And infact the troubleshooting for
it is very simple.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : having the OSD as a feature is
not the issue&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : I thought you'd be knowing about this
simple thing as you are a technician for a long time.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : having it pop up randomly without
pressing any buttons is the issue&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : However now you can remember the steps
and can provide her the same.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : popping up randomly is NOT NORMAL&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : it SHOULD NOT do that&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : Please rest assured. It's no way an
issue and once you try the steps and see the changes.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : so the button is defective and
to mask the issue HP's decision is to lock it out?&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : I used to think HP was quality.
Guess I need to stop reccommending HP products because this is not acceptable.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : Customer, do you have the monitor besides
you to try these suggested steps.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : again, that is not the issue, Ryan&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : the issue is HP is not fixing the
problem, just masking it.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : Unfortunately never ever you've come
across such an issue and that's the reason such a simple step is unknown to you.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : Do you want me to escalate the case
to my supervisor?&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : I believe you don't have any knowledge
on computers at all.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : And that's the reason you are totally
ignorant of computers.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : And of such a simple issue.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : yes&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : escalate&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : do he speak clear english unlike
you?&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : Thank you.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : Yes, he writes better English than
you.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : i have been doing this for 15 years
and have sourced all brands of computers.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : Please allow me 4-5 minutes while I
escalate the case.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : i have never encountered a hardware
problem like this where the manufacturer wanted to mask the issue instead of fixing
it.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : Still you don't have adequate knowledge
on computers.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : Can I have your supervisor's phone
contact information as well as your employee identification information? i've got
my local HP rep on the phone and they are asking these questions.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : Thank you for being online.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;My supervisor will join you in 5 minutes.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : please send me this information
as the local HP rep is requesting it.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : My supervisor will join you in 5 minutes.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;o:p&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;&amp;nbsp;&lt;/font&gt;
&lt;/o:p&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Ryan : And you can clarify your issues with
him.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : You are embarrassing the company
you are representing.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : I have a local representative on
the phone and they are requesting your identification&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Shane : Hi Customer, I am Steve supervisor
of the floor.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : Hi Shane&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : Please review the chat session.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : #1 - I can't believe HP's response
to this problem is to mask it&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : #2 - I can't believe the way your
"tech" is speaking to me&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : I have a local representative now
working on this case.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Shane : Please stay online I will check with
chat session.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : They are requesting your contact
information so they can further investigate.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Shane : Iam sorry for inconvenience&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Shane : Customer, I have checked with issue.
It shows that problem is with menu button of the monitor.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : Correct. So shouldn't this be replaced/repaired
under warranty and not just masked by locking it out?&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : My problem is that if this goes
out of warranty and the other buttons start failing, what is the client to do?&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : This is a problem with the button
and it should be repaired/replaced instead of masked.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Shane : Customer, If understand you are techinican
representing onbefalf of your client, is that right?&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : correct.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Shane : Customer, If you are intersted we
can create service order which is free of cost because your pc is under warranty.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : Don't you agree that this is the
best thing to do in the interest of the client?&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : Please create the order and let
me know the next steps.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Shane : Yes, Please gohead we are ready to
do that.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Shane : For that please provide me shipping
address and email address including the phone number of the customer.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : hang on while i get that info for
you...&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Shane : Take your time I will be with you.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;&lt;/font&gt;
&lt;/p&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : What is the process? Will a new
monitor be sent and then the old one be returned?&lt;/font&gt;&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Shane : I will let you know this, Please stay
online.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Shane : Thank you for staying online.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Shane : For this service oredr we have called
collateral policy:&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Shane : We would be happy to process the request
for a replacement part. However, the monitor drive is a collateral part. This implies
that the replacement of monitor drive entails returning the faulty one. If the faulty
monitor drive is returned within 15 calendar days of shipment, the replacement would
be free of cost under warranty conditions. If however, the faulty monitor drive is
not returned within the stipulated time, applicable charges would be levied. We would
therefore need your credit card details. We do not seek credit card information through
email as a policy. Please DO NOT provide any credit card information via email. Such
sensitive information is sought only through phone. Please provide us with the convenient
date (2 dates) and time so that we can contact you for the credit card information.
Additionally, provide us with the shipping details to which we can send the part to. &lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;o:p&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;&amp;nbsp;&lt;/font&gt;
&lt;/o:p&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;=== HP warranty conditions for collateral
parts ===&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;o:p&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;&amp;nbsp;&lt;/font&gt;
&lt;/o:p&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;* All returned spare parts must be in "as
new condition", and returned in the original packaging. &lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;o:p&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;&amp;nbsp;&lt;/font&gt;
&lt;/o:p&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;* In cases where HP did not receive the defective
part within 30 calendar days of shipment of the exchange part from you then you will
be charged for the exchange part. Return instructions and pre-paid shipping label
are included. No charges are assessed if the unit is returned within the required
time.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;o:p&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;&amp;nbsp;&lt;/font&gt;
&lt;/o:p&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;=== Additional information needed ===&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;o:p&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;&amp;nbsp;&lt;/font&gt;
&lt;/o:p&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Please provide the following information about
when we can contact you:&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;o:p&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;&amp;nbsp;&lt;/font&gt;
&lt;/o:p&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;* Dates and Days (2 days):&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;* Time to call:&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;* Telephone Number to call:&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;o:p&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;&amp;nbsp;&lt;/font&gt;
&lt;/o:p&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Shipping Information:&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;o:p&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;&amp;nbsp;&lt;/font&gt;
&lt;/o:p&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;* Name: &lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;* Organization: &lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;* Mailing Address (No P.O. Boxes): &lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;* Apartment/Building/Mailstop: &lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;* City: &lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;* State: &lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;* Zip/Postal Code: &lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;* Phone Number (including area code): &lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Shane : Please check with above policy and
let me know is okay with you for that or not.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : that looks fine.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : please call&amp;nbsp; at the number
listed to obtain credit card information.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : anytime during the day is fine&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : the sooner the better&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Shane : Thank you I will do it.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Shane : You will recieve call regarding this
in 24 hours.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : thank you&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Shane : Is there anything else I can help
you with?&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : i still need yours and Ryan's contact
and/or employee identification information - my local HP representative is requesting
that information.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Shane : Customer, sorry for that we cannot
share our personal and offical data with customers.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : The representative says there is
an identification number you can give me to relay to him.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : He wants to investigate this issue.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : Ryan's conduct was unacceptable
and he wants to pursue the issue.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Shane : Okay the chat refernece id is 1062581&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : Thank you. He will be in contact
regarding Ryan's unacceptable customer service.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Shane : Please also provide me your client's
email address.&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Customer : its in the chat session above&lt;/font&gt;
&lt;/p&gt;
&lt;p style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;
&lt;font color=#000000 size=3 face=Calibri&gt;Shane : Thank you for the information.&lt;/font&gt;
&lt;/p&gt;
&lt;img width="0" height="0" src="http://blog.freedriversite.com/aggbug.ashx?id=ca2ab953-b76d-456f-bb97-cf7e590dc18f" /&gt;</content>
  </entry>
  <entry>
    <title>Dell PowerEdge 1600SC Windows Server 2008 chipset problem with IDE controller also Windows Server 2003 Setup Hangs on DMREG.INF</title>
    <link rel="alternate" type="text/html" href="http://blog.freedriversite.com/2010/01/25/DellPowerEdge1600SCWindowsServer2008ChipsetProblemWithIDEControllerAlsoWindowsServer2003SetupHangsOnDMREGINF.aspx" />
    <id>http://blog.freedriversite.com/PermaLink,guid,8cf2f3be-4291-4d5f-aec1-9b2ec300f368.aspx</id>
    <published>2010-01-25T02:15:52.4980853-07:00</published>
    <updated>2010-01-25T02:30:32.8431126-07:00</updated>
    <content type="xhtml">
      <div xmlns="http://www.w3.org/1999/xhtml">
        <p>
I had a problem recently with a failed RAID-5 set on an older PowerEdge 1600SC. 
During the recovery process, I installed an IDE drive to be the C: drive of the recovery
installation.  I tried several times to install Windows 2003 using different
hard drives and different BIOS configurations; Each time the install would finish
copying and when it was starting to finish the initial copy install, it would hang
at loading DMREG.INF.  This also happened when using the Dell Open Manage Installation
and Server Manager CD.  I researched the problem and found nothing productive.
</p>
        <p>
I decided to install Windows Server 2008 on the box to act as the recovery host. 
Server 2008 installed and booted.  All drivers loaded properly (it appeared). 
As I was installing the Backup Exec software, it kept crashing.  I opened
IE to research the problem, and it, too crashed.  I scanned the drive for errors
- none found.  Researched the problem.  Noticed serveral errors in the SYSTEM
log from ATAPI saying bad blocks on the drive.  After further research, I discovered
the problem - the IDE chipset on the ServerWorks® GC-SL is not compatible with Windows
Server 2008.  In the BIOS, the highest the drive would go was ATA-33 - anything
more and the box reported invalid cabling and would automatically downgrade the speed
back to 33.  I assume this is the problem - the 33 transfer rate is just not
enough for Server 2008.  I am assuming this was the problem with the Windows
2003 installation as well.
</p>
        <img width="0" height="0" src="http://blog.freedriversite.com/aggbug.ashx?id=8cf2f3be-4291-4d5f-aec1-9b2ec300f368" />
      </div>
    </content>
  </entry>
  <entry>
    <title>VPN will not connect or disconnects with VPN error 619 randomly</title>
    <link rel="alternate" type="text/html" href="http://blog.freedriversite.com/2010/01/04/VPNWillNotConnectOrDisconnectsWithVPNError619Randomly.aspx" />
    <id>http://blog.freedriversite.com/PermaLink,guid,88d63e35-e0b8-4f97-a04b-ddfa0b14e362.aspx</id>
    <published>2010-01-04T09:57:44.159-07:00</published>
    <updated>2010-01-04T10:10:08.8995211-07:00</updated>
    <category term="KnowledgeBaseArticles" label="KnowledgeBaseArticles" scheme="http://blog.freedriversite.com/CategoryView,category,KnowledgeBaseArticles.aspx" />
    <content type="xhtml">
      <div xmlns="http://www.w3.org/1999/xhtml">Interesting situation.  Had a Dell
D820 laptop connecting to a Windows Server VPN (PPTP).  Added a Dell E6500 laptop
to the network and it would not connect to the VPN or it would connect and randomly
disconnect within minutes of connecting (mostly VPN error 619, sometimes VPN error
800).  Updating the router firmware and drivers on new laptop did not solve
the problem.  New laptop and VPN worked fine on other networks. 
<p>
Router - LinkSys WRT54GS v5
</p><p>
Modem - Speedstream 5100
</p><p>
In the initial setup that had worked for several years, the modem was doing the PPPOE
authentication to ATT DSL.  After this problem occurred, we put the modem into
bridge mode and setup the router to do the PPPOE authentication.  VOILA. 
This solved the problem and now all computers on the LAN can connect to the VPN.
</p><p>
To Make these changes:
</p><p><span style="WIDOWS: 2; TEXT-TRANSFORM: none; TEXT-INDENT: 0px; BORDER-COLLAPSE: separate; FONT: medium 'Times New Roman'; WHITE-SPACE: normal; ORPHANS: 2; LETTER-SPACING: normal; COLOR: rgb(0,0,0); WORD-SPACING: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px" class="Apple-style-span"><span style="FONT-FAMILY: Verdana; -webkit-border-horizontal-spacing: 2px; -webkit-border-vertical-spacing: 2px" class="Apple-style-span"><font size="2">Step
1: Put the modem in Bridge Mode:  Connect to the DSL modem directly and reset
the configuration to factory defaults.  To get to the configuration page
of the modem goto 192.168.0.1 (or whatever address the modem shows on the bottom) from
a web browser and click the advanced button on the left.  Then click on
the Reset Modem button below.  You will be asked for your modem access code
which is a yellow sticker on the bottom of the modem.  Once the modem has
been reset, close the browser window and reinstall the router.<br /><br />
Step 2: Setup PPPOE on router:  With the router connected, open a web browser
and goto 192.168.1.1 (or whatever the address of your router is - use IPCONFIG and
use the Gateway address if unsure) and enter your password to access the router, (by
default, the password is "admin" and the User ID is left blank). Once in the router, on
the Setup page, select PPPoE as the login type and enter your DSL UserID and password.
Set the Time Zone setting and click Save Changes.<span class="Apple-converted-space"> </span><br /><br />
Step 3: Setup your wireless configuration and security as you normally would.<br /><br />
Try your VPN Connection.</font></span></span></p><img width="0" height="0" src="http://blog.freedriversite.com/aggbug.ashx?id=88d63e35-e0b8-4f97-a04b-ddfa0b14e362" /></div>
    </content>
  </entry>
</feed>